Machine Maintenance Workflow

Systematic process for managing machine maintenance requests from submission through completion to minimize downtime

Objective

Ensure timely and effective maintenance of machinery to maximize uptime and equipment longevity

Participants (4 roles)

operator: Machine Operator
maintenanceManager: Maintenance Manager
maintenanceTechnician: Maintenance Technician
productionManager: Production Manager

Input

Maintenance request with machine issues and symptoms

Output

Completed maintenance with documented repairs and machine returned to service

Process Flow

100%
flowchart LR
    node0["Maintenance Request Submission"]
    node1["Maintenance Review"]
    node2["Schedule Maintenance"]
    node3["Perform Maintenance"]

    node0 --> node1
    node1 --> node2
    node2 --> node3

    classDef default fill:#1e293b,stroke:#3b82f6,stroke-width:2px,color:#e0e7ff,padding:10px

Performance Metrics

4-8 hours

Avg. Completion Time

20-50 requests

monthlyVolume

85%

firstTimeFixRate

70/30 ratio

plannedVsUnplanned

Stages Overview

100%
PROPERTIES
STAGE 1
Maintenance Request Submission
STAGE 2
Maintenance Review
STAGE 3
Schedule Maintenance
STAGE 4
Perform Maintenance
Stage Owners
Machine Operator
Maintenance Manager
Maintenance Manager
Maintenance Technician
Stage Workers
Maintenance Manager
Maintenance Technician
Production Manager
Maintenance Technician
Maintenance Technician
Maintenance Manager
Production Manager
Duration
30 minutes
1 hour
30 minutes
Variable (2-8 hours)
Output Fields
• Machine ID*
• Issue Type*
• Urgency*
• Priority Level*
• Estimated Duration*
• Parts Required
• Scheduled Date/Time*
• Assigned Technician*
• Work Order Number*
• Work Performed*
• Parts Used
• Maintenance Result*
To-dos
• Submit maintenance request with issue details
• Describe symptoms and urgency level
• Evaluate maintenance request priority
• Assess resource requirements
• Assign maintenance team members
• Coordinate with production schedule
• Conduct maintenance as per work order
• Test machine operation after maintenance

Automation Rules

Automation 1: Field Value Alert

If Urgency equals, Then send notification to Maintenance Manager with message: "URGENT: Production stopped due to machine failure. Immediate action required."

high

Automation 2: Custom Automation

If stage_overdue, Then escalate to Maintenance Manager with message: "Maintenance task exceeding estimated time - review required"

Workflow Summary

Total Stages

4

Total To-dos

8

Output Fields

12

Automations

2