Bug Reporting & Fixing Process

Complete bug tracking workflow from initial report through review, fixing, testing, and deployment to production

Objective

Efficiently track and resolve software bugs while maintaining quality through proper testing and deployment procedures

Participants (6 roles)

reporter: Reporter
qaEngineer: QA Engineer
productManager: Product Manager
developer: Developer
seniorDeveloper: Senior Developer
devOpsEngineer: DevOps Engineer

Input

Bug report with detailed description and reproduction steps

Output

Fixed bug deployed to production with verified resolution

Process Flow

100%
flowchart LR
    node0["Report a New Bug"]
    node1["Review the Bug"]
    node2["Receive Report & Plan Fixing"]
    node3["Fixing the Bug"]
    node4["Testing"]
    node5["Ready to Push to Production"]

    node0 --> node1
    node1 --> node2
    node2 --> node3
    node3 --> node4
    node4 --> node5

    classDef default fill:#1e293b,stroke:#3b82f6,stroke-width:2px,color:#e0e7ff,padding:10px

Performance Metrics

2-5 days

Avg. Completion Time

4 hours

reviewSLA

24 hours

criticalBugResolution

50-200 bugs

monthlyVolume

Stages Overview

100%
PROPERTIES
STAGE 1
Report a New Bug
STAGE 2
Review the Bug
STAGE 3
Receive Report & Plan Fixing
STAGE 4
Fixing the Bug
STAGE 5
Testing
STAGE 6
Ready to Push to Production
Stage Owners
Reporter
QA Engineer
Developer
Developer
QA Engineer
DevOps Engineer
Stage Workers
-
Product Manager
Senior Developer
Senior Developer
Developer
Developer
QA Engineer
Duration
30 minutes
4 hours
2-4 hours
Variable
2-4 hours
1-2 hours
Output Fields
• Bug Title*
• Severity*
• Steps to Reproduce*
• Bug Confirmed*
• Priority*
• Affected Components*
• Root Cause Analysis*
• Estimated Fix Time*
• Fix Approach*
• Code Changes Summary*
• Pull Request URL*
• Code Review Status*
• Test Results*
• Test Cases Executed*
• Regression Issues Found*
• Deployment Ready*
• Release Notes*
• Deployment Schedule*
To-dos
• Submit detailed bug report
• Provide reproduction steps and screenshots
• Validate bug report and reproduce issue
• Assign priority based on impact
• Analyze root cause of the bug
• Create fix plan and estimate effort
• Implement bug fix
• Conduct code review
• Test bug fix in test environment
• Perform regression testing
• Prepare deployment package
• Schedule production release

Automation Rules

Automation 1: Field Value Alert

If Severity equals, Then send notification to developmentManager with message: "Critical bug reported - immediate attention required"

high

Automation 2: Custom Automation

If stage_overdue, Then escalate to engineeringManager with message: "Bug fix taking longer than expected - review required"

Workflow Summary

Total Stages

6

Total To-dos

12

Output Fields

18

Automations

2