Products Return Process

Standardized process for handling customer product returns, including warranty verification, inventory re-entry, and refund processing

Objective

Efficiently process product returns while maintaining customer satisfaction and accurate inventory and financial records

Participants (3 roles)

customerServiceRep: Customer Service Representative
warehouseStaff: Warehouse Staff
financeTeam: Finance Team

Input

Customer return request with product and purchase information

Output

Completed return with refund processed and inventory updated

Process Flow

100%
flowchart LR
    node0["Return Request"]
    node1["Check & Re-enter Goods into Warehouse"]
    node2["Refund & Deduct Sales/Profit"]

    node0 --> node1
    node1 --> node2

    classDef default fill:#1e293b,stroke:#3b82f6,stroke-width:2px,color:#e0e7ff,padding:10px

Performance Metrics

2-3 days

Avg. Completion Time

50-100 returns

monthlyVolume

85%

refundApprovalRate

4.2/5

customerSatisfactionScore

Stages Overview

100%
PROPERTIES
STAGE 1
Return Request
STAGE 2
Check & Re-enter Goods into Warehouse
STAGE 3
Refund & Deduct Sales/Profit
Stage Owners
Customer Service Representative
Warehouse Staff
Finance Team
Stage Workers
-
-
Customer Service Representative
Duration
30 minutes
1 hour
30 minutes
Output Fields
• Order Number*
• Return Reason*
• Warranty Status*
• Product Condition*
• Resale Status*
• Inventory Location*
• Original Purchase Amount*
• Refund Amount*
• Refund Method*
To-dos
• Check warranty status and return eligibility
• Create return authorization if eligible
• Inspect product condition and completeness
• Update inventory management system
• Calculate refund amount based on return policy
• Process refund and update financial records

Automation Rules

Automation 1: Custom Automation

If stage_entry, Then send notification to customer with message: "Your return request has been approved. Please ship the item to our warehouse."

normal

Automation 2: Custom Automation

If stage_entry, Then send notification to customer with message: "Refund has been processed successfully. Please allow 3-5 business days for funds to appear."

normal

Workflow Summary

Total Stages

3

Total To-dos

6

Output Fields

9

Automations

2