Kevin Kim
Senior Customer Retention Strategist
Kevin Kim is Senior Customer Retention Strategist at Rework, writing for HR leaders and people managers on growing their people. Kevin covers job descriptions and role design, employee competencies, and organizational competency frameworks: the building blocks for hiring the right people and developing them once they join.
About Kevin Kim
Kevin Kim is Senior Customer Retention Strategist at Rework. Kevin writes for the people side of the business: how a company defines its roles, what it expects from the people in them, and how it helps them grow.
What Kevin Writes About
Kevin's articles cover three connected areas:
- Job descriptions: ready-to-use templates and guidance for defining a role clearly before hiring for it
- Employee competencies: the individual skills and behaviors each role needs, and how to assess and develop them
- Organizational competencies: the capabilities a company needs as a whole, and how they connect to the roles beneath them
Who It's For
These articles are written for CHROs, HR managers, and line managers who hire, review, and develop people, especially in growing companies where roles are still taking shape.